Change Management


When your organisation undertakes projects or initiatives to improve performance, seize opportunities or address key issues, they often require changes; changes to processes, job roles, organisational structures and types and uses of technology. However, it is actually the employees of your organisation who have to ultimately change how they do their jobs. If these individuals are unsuccessful in their personal transitions, if they don’t embrace and learn a new way of working, the initiative will fail. If employees embrace and adopt changes required by the initiative, it will deliver the expected results.


Change management is the discipline that guides how we prepare, equip and support individuals to successfully adopt change in order to drive organizational success and outcomes.

While all changes are unique and all individuals are unique, decades of research shows there are actions we can take to influence people in their individual transitions. Change management provides a structured approach for supporting the individuals in your organisation to move from their own current states to their own future states.


Individual Change Management

While it is the natural psychological and physiological reaction of humans to resist change, we are actually quite resilient creatures. When supported through times of change, we can be wonderfully adaptive and successful.

Individual change management requires understanding how people experience change and what they need to change successfully. It also requires knowing what will help people make a successful transition: what messages do people need to hear when and from whom, when the optimal time to teach someone a new skill is, how to coach people to demonstrate new behaviors, and what makes changes “stick” in someone’s work. Individual change management draws on disciplines like psychology and neuroscience to apply actionable frameworks to individual change.

After years of studying how individuals experience and are influenced in times of change, Prosci developed the ADKAR® Model for individual change. Today, it is one of the most widely used change models in the world.

Organisational/Initiative Change Management

While change happens at the individual level, it is often impossible for a project team to manage change on a person-by-person basis. Organisational or initiative change management provides us with the steps and actions to take at the project level to support the hundreds or thousands of individuals who are impacted by a project.

Organisational change management involves first identifying the groups and people who will need to change as the result of the project, and in what ways they will need to change. Organisational change management then involves creating a customized plan for ensuring impacted employees receive the awareness, leadership, coaching, and training they need in order to change successfully. Driving successful individual transitions should be the central focus of the activities in organisational change management.

Organisational change management is complementary to your project management. Project management ensures your project’s solution is designed, developed and delivered, while change management ensures your project’s solution is effectively embraced, adopted and used.

Learn more about the Prosci 3-Phase Process, which provides a research-based approach and full set of tools for applying change management at the initiative level.

Enterprise Change Management Capability

Enterprise change management is an organizational core competency that provides competitive differentiation and the ability to effectively adapt to the ever-changing world. An enterprise change management capability means effective change management is embedded into your organization’s roles, structures, processes, projects and leadership competencies. Change management processes are consistently and effectively applied to initiatives, leaders have the skills to guide their teams through change, and employees know what to ask for in order to be successful.

The end result of an enterprise change management capability is that individuals embrace change more quickly and effectively, and organizations are able to respond quickly to market changes, embrace strategic initiatives, and adopt new technology more quickly and with less productivity impact. This capability does not happen by chance, however, and requires a strategic approach to embed change management across an organization.

Learn more about how to assess and grow your organization’s change management capability.

Now that you know what change management is, learn more about why change management is so important.




In all best practice research carried out by PROSCI, active and visible sponsorship is the number one contributor to overall project success.

This Prosci Change Management Sponsor Programme for executives and senior leaders is available onsite to our clients. This workshop helps sponsors embrace their role in the change process. This 4-6 hour programme focuses on the critical connection between change management and business results, allowing leaders to strategically position their projects for success.


Prosci’s research has shown that managers and supervisors play one of the most critical roles in helping employees through change.

This Prosci Change Management Coaching Programme is available onsite to our clients. The workshop focuses on the power of individual coaching, how to avoid common manager mistakes, and techniques for managing resistance. This one-day programme is ideal for managers and supervisors who are helping their employees transition through change.


Prosci realizes that successful change relies on the acceptance and engagement of your employees, one individual at a time.

The one-day Orientation for Employees, based on the Prosci® ADKAR® Model and the Employee’s Survival Guide to Change, is designed for front-line employees impacted by change in your organisation


This is the latest addition to Prosci’s change management education. Long awaited, finally here. Designed for a project team or a group of project leaders or managers, this results-oriented workshop provides project teams with awareness on how a change in management style can help them meet a project’s intended outcomes.

The workshop is designed to guide participants through a common language and framework for change management using terms they know: intent, objectives, scope, work streams, milestones, deliverables and timelines. Through this four-hour workshop, participants will define success by identifying the project objectives and benefits through discussion and in-class assignments. They will also identify impacted employee groups and use the Prosci Change Management Blueprint to map change management work to their project’s life cycle. This workshop defines change management in a project context, including:
Intended outcomes include:

  • Connect employee adoption and usage to your project’s results and outcomes
  • Learn to identify when their project needs change management resourcing
  • Understand how change management drives better adoption and usage
  • Create a common framework for engaging with change management resources/practitioners


The Prosci Change Management Certification Program is ideal for anyone responsible for driving change. Participants are frequently in these roles:
  • Change leaders
  • Project managers
  • Change management practitioners
  • Continuous improvement specialists
  • IT professionals
  • Human Resource business partners
  • Organizational Development professionals
  • Project team members

Prosci’s Change Management Certification Program gives you the knowledge, skills and tools to drive successful change initiatives. This three-day experiential learning program teaches you to apply a holistic change management methodology and toolset, including the Prosci ADKAR® Model, to a real project. You will leave with a change management plan that leverages research-based best practices to effectively manage change and enhance project results.

Learning Objectives

By completing the Prosci Change Management Certification you will:

  • Understand how effective change management improves organizational results
  • Learn to apply a research-based change management methodology and toolset
  • Understand the fundamentals of change and change management
  • Articulate the value of change management to your peers and leaders
  • Learn how to apply the Prosci ADKAR Model to facilitate individual change
  • Apply the Prosci 3-Phase Process to a real project, enabling you to:
    • Assess readiness
    • Identify impacted groups
    • Build a holistic strategy for influencing individual transitions
  • Walk away with a change management plan and an executive presentation on the business case for change management
  • Gain certification in the Prosci change management methodology and access to the Prosci change management methodology and tools

Program Agenda

Day one:

  • Why change management?
  • The ROI of effective change management
  • The Prosci ADKAR Model
    • Awareness
    • Desire
    • Knowledge
    • Ability
    • Reinforcement®
  • 7 concepts of change
  • Preparing for change: assessing change readiness

Day two:

  • Preparing for change: building team structure and assessing sponsorship
  • Managing change: creating customized communication and sponsorship plans
  • Executive project plan presentations

Day three:

  • Managing change: creating coaching, training and resistance management plans
  • Reinforcing change
  • Exam
  • Graduation 

Course Materials

  • Program workbook and assessments   
  • Best Practices in Change Management 
  • Employee’s Survival Guide to Change
  • Change Management: the People Side of Change
  • ADKAR: A Model for Change in Business, Government and our Community
  • A one-year subscription to the Prosci Practitioner eToolkit for change managers

Download our Organisational Change Leadership Brochure
Download Afrissance Programmes Brochure – English
Download Afrissance Programmes Brochure – French

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